For the Doctor
Appointments to see the Doctor, Nurse or Health Care Assistant can be made in person, by telephone or online. We now offer a **NEW** online facility for appointment booking. [see below]
An appointment is for one person only. If you are unable to attend please cancel the appointment as soon as possible so it can be offered to someone else. Urgent cases will be given priority, especially sick babies and children. Please be patient should this happen.
We aim to offer a personal and efficient service by offering both pre-bookable appointment sessions and “same day access” sessions. It would be appreciated if ‘non working’ patients could leave early morning and late appointments for people at work who have difficulty coming during normal working hours.
Appointments are usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer. Please inform the Receptionist if this is the case.
Our Receptionists have been trained to ask you for details of why you are attending so that they can help direct you to the most appropriate professional or service. It is to ensure that your time is not wasted and that the Doctors are seeing patients who most need them.
**New Online Appointment Booking**
Once you have registered your interest with us for this service you will be able to click on the Patient Access Link below. Follow the instructions to create your account, you can then book/cancel your appointments online.
If you wish to speak to a Doctor on the telephone, ask the Receptionist who will take the relevant details and arrange a telephone appointment. If it is not urgent the appointment may not be for the same day. Our Doctors are happy to speak to you on the telephone at the end of morning surgery. Please phone the surgery before 10:00am if you require a telephone appointment. A doctor will then call you back at the earliest convenient time following their morning surgery.
For the Nurse and Healthcare Assistant
We operate a booked appointment system for all Clinics. When booking your appointment please let Reception know what your appointment is for so that they can advise you when would be the best time for you to come and the length of appointment you require.
Home visits are available for those patients who are too ill or frail to come to the surgery. Please telephone before 10:00am and give as much information as possible to help determine the urgency. The Doctor may ring back as sometimes advice can be provided on the telephone. It is more efficient and effective to treat patients in the practice as all the facilities are there.
Fit for Work Certificate
It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends. After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.