Suggestions and Criticism
Occasionally things do not go as smoothly as we would like. This is often due to matters beyond our control, such as emergencies.
We are here to help you and strive to give the best service, we welcome suggestions and concerns as these can help us to improve our service. Please do not hesitate to make a complaint and be assured that your treatment will not be compromised. We have a leaflet explaining what to do if you do wish to complain.
Please contact the Practice Manager. Any concerns will be taken seriously by us and you will be kept informed of the progress of your complaint.
The complaints procedure should ensure all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned.